What is your turn-around time?
We send the repair Estimate by email within 1-3 Business days after receiving your laptop. Once a repair is authorized we see a typical 1-2 day completion and testing time on a repair. If a part is required which is not in our vast in-house stock of parts, up to 7 days can be added to the repair time as we need to order the needed part(s).
What kind of repairs can you perform?
Since we are able to perform board level repair on some laptops, there is not many problems we cannot handle. Of course, some systems require parts which are not available anymore or components such as surface mounted chips which may not be replaceable. Some common problems we encounter and repair each day are dark or white displays, systems that donít power on or turn on then immediately off, cannot charge batteries or similar problems. We also perform more basic repairs such as display or keyboard replacements, for example.
Can I get a repair quote before sending in my laptop?
This is a question we are asked almost daily. Because we donít know what is happening inside of your laptop without taking it apart it is difficult for us to give you a firm repair quote. A blank screen, for example, can be caused by a bad bulb. It can also be caused by a bad inverter, LCD cable for, in some instances, a faulty motherboard. We do our best in giving estimates by email or by phone, but these are just that - estimates based on an average price of what it takes to repair a particular problem for a particular laptop model as described to us.
Can I just walk-in to your Office?
All our customers are equally important to us. As they come from across the States, therefore we donít give priority to local work ahead of other work. So while we would warmly welcome you, we would not give your work any preference as compared to other non-local customers.
Is Laptop Repair Estimate Free?
Yes, diagnosis fee is free, if you choose to complete the repair.
Didn't received estimate email from us?
Please check your inbox is not full (and therefore rejecting our message). Please also check your ĎSpamí folder or ĎJunk emailí folder to make sure that our message has not been filtered out. You can also contact us if you are concerned you have missed our response.